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Foreign Orders

Address Verification: To protect cardholders, when payments are made with credit cards, we must verify that the shipping address is either the billing address for the card, or that the shipping address has been registered with the credit card company. Address Verification is not done electronically or automatically for foreign orders. We must submit an address verification request to our Merchant Processor via telephone, and wait for a reply. This may take a few days, as they must issue a request to the card issuing bank, and wait for a reply. If no reply is recieved from the card issuing bank, we must request the telephone number of the card issuing bank, and attempt to get the address verified ourselves. If that is unsuccessful, we cannot ship to that address, and something else must be worked out.

Delivery of Product: You are paying us to ship your order using the delivery option you choose. Once it is mailed, or given to the delivery company, it is out of our hands and in the hands of the delivery service. We cannot assume liability for the package after that. We do however insure the order for the wholesale cost of the items, if insureance is available, and will assist you in filing a claim if your order is damaged or lost. Once we receive payment from the claim, we would be willing to reship the lost or damaged items. Please note that it can take months for the tracing of packages and/or claims to be processed.

Import Taxes, VAT, Etc We make an effort to minimize any additional taxes you may have to pay. We typically only declare the wholesale cost as the value of merchandise, and we designate it as "Educational Material". We cannot guarantee that your local customs office will not impose additional taxes on your order upon delivery. These taxes are your responsibility. If you refuse to pay them, we will not refund you the price of the merchandise you purchased, until it is recieved by either us or the supplier who shipped it. You will not be refunded any of the shipping costs. You may incurr charges from our suppliers for items returned to them, and these charges will be deducted from any amounts that would be refunded to you. For example; Nightingale-Conant charges $8.00 per item for products returned to them.

Delivery Methods

Global Air Parcel Post. Takes approx 4 - 7 days to reach your country, but usually takes longer for delivery depending on how long your local customs office holds the package. Not trackable. Delivery from the United States, to your country is very reliable. From that point delivery relies on your countries postal service to get it to you.

Global Priority Mail. Available only for certain countires and for packages of 4 pounds or less. Takes approx 2 - 5 days to reach your country, but usually takes longer for delivery depending on how long your local customs office holds the package. The package is trackable. Delivery from the United States, to your country is very reliable. From that point delivery relies on your countries postal service to get it to you.

Federal Express (FedEx) Takes approx 2 - 4 days, as delivery time varies according to the country.The package is trackable. It usually passes through customs quicker, and is delivered by FedEx or the private courier that FedEx has contracted with in that country.

US Postal Service Express Mail Takes approx 2 - 4 days, as delivery time varies according to the country. Most local customs offices handle express mail in a very expediate manner. The package is trackable. Delivery from the United States, to your country is very reliable. From that point delivery relies on your countries postal service to get it to you. Since this is an express service, it is supposed to be handled in an expediate manner.

If you have any quesitons, please do not hesitate to contact us via telephone at 702-991-1304 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .